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Refund policy
Refund policy
Return Policy
Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of goods are exempt from returns. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, flammable liquids, or gases.
Other non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchased items back to the manufacturer.
In certain cases, only partial refunds will be granted:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Any item that is not in its original condition, damaged, or missing parts due to reasons not caused by our error
- Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund request is approved or rejected.
If your request is approved, the refund will be processed, and the amount will be automatically refunded to your credit card or original payment method within a certain number of days.
Late or Missing Refunds
If you have not received your refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time for the refund to be officially posted.
Next, contact your bank. There is usually a certain processing time before a refund is posted.
If you have done all the above and still have not received your refund, please contact us at sales@mibtrade.om.
Sale Items
Only regularly priced items can be refunded; unfortunately, sale items cannot be refunded.
Exchanges
We only offer exchanges if the item is defective or damaged. If you need to exchange it for the same item, please send us an email at sales@mibtrade.com and send the item to the address we provide you.
Shipping
To return your product, you should mail it to the address we provide you.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for the exchanged product to reach you may vary.
If you are shipping an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
